Sears Protection Agreement Number
I bought a microwave from Sears Online in April 2020. According to the installer, the device was not available until August 2020. The first microwave was installed on August 11 and was not working until August 24. I have an email that tells me I would have a replacement. I have spoken to at least 10 people in recent weeks, including the installer. I am transferred to departments that tell me they are not doing well. Apparently, when the delivery was to be arranged, this department called the wrong number several days in a row and the case was closed because now 30 days had been exceeded. Even in September, I spoke to the installer and he told me at least twice that he would check with the camp. I have not received any feedback.
To solve this problem, Sears must reopen the case and install the replacement microwave. I reported my problem via a private message, as requested by Sears, but did not receive a response. We have had our protection plan with Sears for years. We pay X amount per month for the contract to repair or replace devices that are covered if they cannot repair them. If they have to repair it three times a year, they replace it. We were satisfied with Techs and this service agreement until sears sold this service that we understand to Assurant, now it`s TERRIBLE!!!! NOW ABOUT OUR ADVANTIUM GE OVEN. It`s not just a cheap little microwave. This is a convection oven, microwave, broilers, fast cook, etc. built on the area and offers the light and ventilation fan for the series. We have high-end wood, well maintained for cabinets that are definitely affected by the lack of steam ventilation and we need light to see, cook! I understand that sears/Assail does not want to replace the Advantium, because it is a $1500 replacement by taxes and installation, but we paid our monthly amount for more than 12 years to have this protection, this reflection (we thought). Call us at 1-800-252-1698 or look at searspartsdirect.com Please, we don`t want to get a “new device.” We like the ones we have, but we need them to work and if we don`t, we will replace them in accordance with our agreement.
Tired of subterfuge!!! P.S. We have documentation pages of all calls, names, dates, times, dates. Sears Holdings, whose presence has invaded American life for generations, sought Chapter 11 insolvency protection early Monday in a last-ditch attempt to avoid anchoring large retailers in the graveyard that could not adapt to the digital age. Has an online chat with a customer service employee and he told me that the repair company has repaired our dishwasher as “repaired and works well”, if in fact it is inoperable – the door is not closed, it is not attached to the closet and the water turned off. I was waiting for two hours and I called benefits about a replacement and when a cs rep finally answered, I told him my story. She called the repair company and made me listen to her question. He omitted information and lied about what was going on, and I asked him about it – much to his surprise. During this conversation we were separated and the benefits representative didn`t even bother to call me back, even though she had my number and knew how long I was waiting online. If your device has a warranty or protection agreement, please call us at 1-800-469-4663 In October 2017, the company said Sears would no longer sell hot devices for the first time in more than a century. While Whirlpool said it had decided to end the relationship because it had not reached an agreement with the retailer on pricing, analysts said this step was another signal that Sears, once the dominant player in the appliance industry, is becoming increasingly irrelevant. Plus: Is 2018 the end of the road for Sears or Toys R Us? Direct access to a trusted local network of repair professionals Lately, Lamperts offered hedge funds $400 million to Sears for the Kenmore Appliances brand and suggested in September that Sears should “act immediately” to support its proposal.