Software Amc Agreement Sample
More detailed information on how maintenance services should be provided is provided in the Schedule level service. This schedule includes topics such as regularization, the provision of notice regarding the publication of updates and upgrades, how to provide/apply updates and upgrades, and the consequences that the customer refuses to apply or have applied updates and upgrades to software. Based on the tasks performed during the duration of this software maintenance contract, the software owner agreed to pay the service provider all amounts shown in the table below. The main maintenance services are the provision and/or application of software updates and upgrades. This agreement contains all the provisions you can expect in any maintenance contract for the software, but not many others. The details of the services themselves are defined in an agreement on the service level contract, which is accompanied by a timetable. This software maintenance contract constitutes the entire contract for the services listed here and replaces all previous agreements concluded either in writing or orally. PandaTip: The signature sections of this software maintenance model allow you and the software owner to sign this agreement from your computer, smartphone or tablet. In the event that the parties fail to reach an agreement on an arbitrator, they will both choose individually and the elected arbitrators will agree on a third common arbitrator to hear this case. In the event that one of the parties in the software maintenance contract falls into question under the conditions, the party in question must inform the defaulting party in writing.
During the period during which such an arbitration procedure takes place, both parties will continue to abide by all agreements under these software maintenance contracts and will perform all assigned tasks. Any information deemed confidential under this Agreement will be retained for the duration of this contract and for a period of 12 months from the end of the agreement.